Aftercare Guide & Repairs

Aftercare Of Your Berry’s Jewellery.

We want your Berry’s jewellery item to continue to look as spectacular as the day you purchased it. We are pleased to offer a free cleaning service for the life-time of your jewellery item and also one free resizing with any Berry’s ring (exclusions apply).

We recommend that you bring your jewellery items into one of our stores once a year for an inspection so we can check over the settings and advise if necessary.



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Aftercare Advice:

Although gemstones are among the most durable of substances they do need some care, following a few general rules can help to make sure that your treasured jewels last for generations:

1. First of all, keep them clean! Rings in particular tend to collect dust, soap and dead skin behind the stone, particularly if you wear them all the time. To clean transparent crystalline gemstones, simply soak them in warm water with a touch of gentle soap. If necessary, use a soft toothbrush to scrub behind the stone.

2. Even the hardest gemstone variety can be vulnerable to breakage if it has inclusions that weaken the crystal structure. Exercise common sense, if you have a ring set with a softer gem stone or an included stone, take it off before hard work.

Diamonds are the hardest of stones but can shatter with a single ill-placed blow. Rubies and sapphires are also tough but even they can chip if hit sharply.

3. Think twice before putting gems in an ultrasonic cleaner. Diamonds, rubies and sapphires will be fine but many other gems may not be: when in doubt, leave it out. Diamonds, rubies and sapphires, and other single-crystal gems can be cleaned with a touch of ammonia in water to remove all films and add extra sparkle.

4. Opaque gemstones such as lapis lazuli, turquoise and malachite require special care. These gemstones can be porous and may absorb chemicals and soap which can build up inside the stone and discolour it, so you should never use an ultrasonic cleaner, ammonia or any chemical solution. These gem materials should be wiped clean gently with a moist cloth.

The reason why these materials need more care than transparent gemstones is that they are essentially rocks, not crystals of a single mineral. When you put a rock in water it absorbs the water and is moist all the way through, a single crystal gem such as a sapphire have molecules that are so tightly lined up there is no room for water to enter.

5. Opals require special care. As they naturally contain water, you should never use an ultrasonic clean an opal. You should also avoid heat, hot water and strong light as this can dry them out.

6. Organic gems like pearls, coral, and amber are soft and porous so should only be wiped clean with a moist cloth. Be careful about chemicals in hairspray, cosmetics, or perfume as they can damage organic stones, particularly pearl.

7. Almost every gemstone is much harder than the metal it is set in so they can scratch the finish on your gold, silver or platinum if you throw your jewellery in a heap in a drawer or jewellery box. Store each piece of gemstone jewellery separately to avoid scratches and damage.

Aftercare Service Exclusions:

When resizing equates to an increase of more than one size there may be a fee charged. Resizing excludes full set diamond bands.

Watch Care Guide.

Do's & Dont's

Don't keep your watch in close contact with perfumes, powder, fine particles or chemicals.

Do keep your watch dry. Water-resistant watches are protected from wetting, but should be dried as soon as possible.

Don't subject your watch to extreme temperatures or unusual or excessive shocks.

Don't place your watch in strong magnetic fields such as electric motors, generators, televisions, smartphones and tablet computers, or any other electrical devices that may contain magnets.

Do wear your watch. Constant temperature is best for good timekeeping.

Don’t wear your watch in a hot shower, sauna or hot tub. Metal parts expand at different rates to the rubber gaskets.

Do not operate the crown or push-buttons in the water or while the watch is wet.

Do not change the date between 8pm and 4am.

Do Read the manufacturers instructions.

Handling Your Watch:

When winding an automatic watch, turn the crown thirty to forty revolutions to guarantee optimum torque.

Replace the battery as soon as the watch stops. This will stop the battery leaking and causing expensive damage.

If your watch comes in contact with sea water, be sure to rinse it thoroughly in warm fresh water to remove any trace of salt.

Parts such as the crown, case seal and other water resistant materials should be replaced every year or two to ensure water resistance.

Please read the manufacturer’s instructions.

Will anything damage a scratch resistant sapphire crystal?

Scratch resistant does not mean “scratch proof”. Most scratch resistant crystals are made of synthetic sapphire; an extremely hard mineral that measures 9 on the Mohs hardness scale (diamonds measure 10) brushing against a synthetic stone surface, like those found on some walls for example could cause a scratch.

How long will a quartz battery last?

A silver oxide battery will last approximately two years.

Watch manufacturers advise people to have their watch serviced regularly, even if they are working fine. Why is this?

You may know someone who boasts of an original 1960’s watch that has never been serviced yet still runs perfectly, but it’s a fact of life that wristwatches do need periodic servicing. Servicing in accordance with the manufacturer’s schedule will ensure that the watch will continue to function as intended for many years. Like cars, watches also require new oil, they don’t drink gallons of the fluid, but run on tiny measured droplets placed strategically with small applicators. These drops work with bearings made of jewels to allow a watch to run smoothly and as “friction free” as possible to make the best use of tightly wound springs which powers the drive train. Over time the chemical makeup of the oil dries up and its viscosity becomes thicker, as this takes place you may find that the watch winds less easily and feels “gritty” when its crown is used to wind the movement. The thicker the oils means that the swing of the balance will be smaller and slower, affecting the timekeeping, and the spring coils will become sticky, not allowing the power to be released as smoothly. Left to continue to deteriorate, the oils will eventually solidify, affecting the watch’s power reserve or precision.

Leaving watch servicing until the watch no longer runs in not economically sound.